How to reach us

Hours Monday – Saturday, 11 a.m. – 6 p.m.. Messages outside those hours are answered the next working day.

What you probably came here for

Move or cancel an appointment

Use the link in your confirmation email, or text us. Please give at least 24 hours — inside that window the full service price is charged. Full policy.

Running late

Text as soon as you know. There is a 10-minute grace period; beyond it the appointment is shortened so the person after you is not kept waiting, at the full price.

You did not get a confirmation

Check spam for a message from our domain. If it is not there, text us — we would rather confirm twice than have you arrive to a slot we did not hold.

A charge you do not recognise

Email us before disputing it with your bank. We can see every payment, tell you exactly what it was for, and refund it the same day if it was ours to fix. A dispute takes weeks and we both lose.

Membership questions

Changing tier, pausing, cancelling or updating your card — email us and we will send you a secure link to manage it.

Mobile service

Let Purpose Skin Motion bring the luxury experience to you. Mobile appointments require a $150 minimum, with an additional travel fee quoted at booking based on your location and appointment time.

After your treatment

Something does not look right

Contact us as soon as you notice it. Some redness and sensitivity is expected and settles; we will tell you which is which, and we would much rather hear from you early.

If it is urgent or getting worse

Seek medical advice first and tell us afterwards. We are estheticians, not physicians, and your health comes before our paperwork.

You were not happy

Say so plainly. Esthetic treatments cannot be returned, but we can usually put things right, and we cannot do that if we do not know.